Welcome to the Groupsite for the Consumer Forum for Communications.

This site is a private meeting place for the Consumer Forum for Communications which is a group of consumer stakeholders that meets regularly with Ofcom to discuss consumer issues relating to communications.

This site is intended to provide increased opportunity for interaction with Ofcom and fellow members between Forum meetings.

We will post agendas, minutes and presentations of any meetings and kick off discussions about future topics, as well as follow up debates.

We welcome new members of the Consumer Forum. If you know someone who would like to take part in the group please contact Liz Roberts, elizabeth.roberts@ofcom.org.uk.


  • Scottish Government report on nuisance calls

    Posted by Claire / on 03/27/2018 / 0 Comments

    Dear colleagues

    At yesterday's meeting, I mentioned a recently published report on nuisance calls for the Scottish Government, which is here: http://www.gov.scot/Publications/2018/03/4273. It is rather long, but you may well find it enough to read the Executive Summary and Recommendations, which are only about 10 pages in all.

    The headlines, and some broader context for the work, are discussed in this LSE blog post, out today: http://blogs.lse.ac.uk/mediapolicyproject/2018/03/27/nuisance-calls-a-light-at-the-end-of-the-tunnel/.

    Naturally, I'll be glad to get any comments or queries from you.
    Best wishes, Claire

  • How do consumers navigate information, security and privacy issues online?

    Posted by Roger / on 09/28/2017 / 1 Comment

    This week, the Carnegie UK Trust has published a new report, "Digitally Savvy Citizens". The report presents new data which looks at how people in England, Scotland, Wales, Northern Ireland and Ireland navigate information, security and privacy issues online.

    It asks:

    Where people seek information about breaking news, the opening hours of local services, a historical event, or ‘how to…’?

    Whether people use passwords or passcodes on their phone?

    How safe people feel using public wifi to perform tasks such as online banking?

    If people share photos online or use public social media profiles?

    Based on five representative surveys ..

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