Welcome to the Groupsite for the Consumer Forum for Communications.

This site is a private meeting place for the Consumer Forum for Communications which is a group of consumer stakeholders that meets regularly with Ofcom to discuss consumer issues relating to communications.

This site is intended to provide increased opportunity for interaction with Ofcom and fellow members between Forum meetings.

We will post agendas, minutes and presentations of any meetings and kick off discussions about future topics, as well as follow up debates.


  • A vision for Europe's telecoms consumers - including us??

    Posted by Claire / on 10/26/2018 / 0 Comments

    Spotted in BEREC's draft work programme for 2019 (open for comments till 7 November). The workshop could be an opportunity for CFC members to influence their direction - maybe the last such...

     "Following a series of informal meetings between the Chair and (incoming) Vice-Chair of BEREC with representatives from BEUC, the European Consumer Organisation, in June 2018 BEUC put forward a series of concrete proposals on how to enhance BEREC's work on consumer issues and build a closer collaboration between BEREC and BEUC and between the respective member organisations at national level.

    BEREC will hold a workshop with representatives from ..

  • Tower Hamlets elderly want digital inclusion!

    Posted by Claire / on 09/14/2018 / 0 Comments

    Last week I was lucky to attend a half-day launch of the findings of Toynbee Hall’s recent Participatory Action Research on the needs of older people in Tower Hamlets. Of interest to CFC members is how important respondents thought digital technology was to them, and how they want support in accessing and using it. It came up as one of just four priority items, across the entire range of needs (along with access to information, community engagement and physical safety). Read all about it here:http://www.toynbeehall.org.uk/other-projects/research/research-and-evaluation-2/

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