Welcome to the Groupsite for the Consumer Forum for Communications.

This site is a private meeting place for the Consumer Forum for Communications which is a group of consumer stakeholders that meets regularly with Ofcom to discuss consumer issues relating to communications.

This site is intended to provide increased opportunity for interaction with Ofcom and fellow members between Forum meetings.

We will post agendas, minutes and presentations of any meetings and kick off discussions about future topics, as well as follow up debates.

We welcome new members of the Consumer Forum. If you know someone who would like to take part in the group please contact Liz Roberts, elizabeth.roberts@ofcom.org.uk.


  • Tower Hamlets elderly want digital inclusion!

    Posted by Claire / on 09/14/2018 / 0 Comments

    Last week I was lucky to attend a half-day launch of the findings of Toynbee Hall’s recent Participatory Action Research on the needs of older people in Tower Hamlets. Of interest to CFC members is how important respondents thought digital technology was to them, and how they want support in accessing and using it. It came up as one of just four priority items, across the entire range of needs (along with access to information, community engagement and physical safety). Read all about it here:http://www.toynbeehall.org.uk/other-projects/research/research-and-evaluation-2/
  • PSA Consumer Panel

    Posted by Roger / on 07/29/2018 / 0 Comments

    CFC member the Phonepaid Services Authority is trialling a new Consumer Panel. If you think you might be interested in being a member, you'll find details here: https://jobs.theguardian.com/job/6761349/consumer-panel-member/?LinkSource=PremiumListingvwo-abc=B#?vwo-abc=B

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