Welcome to the Groupsite for the Consumer Forum for Communications.

This site is a private meeting place for the Consumer Forum for Communications which is a group of consumer stakeholders that meets regularly with Ofcom to discuss consumer issues relating to communications.

This site is intended to provide increased opportunity for interaction with Ofcom and fellow members between Forum meetings.

We will post agendas, minutes and presentations of any meetings and kick off discussions about future topics, as well as follow up debates.

We welcome new members of the Consumer Forum. If you know someone who would like to take part in the group please contact Liz Roberts, elizabeth.roberts@ofcom.org.uk.


  • How do consumers navigate information, security and privacy issues online?

    Posted by Roger / on 09/28/2017 / 1 Comment

    This week, the Carnegie UK Trust has published a new report, "Digitally Savvy Citizens". The report presents new data which looks at how people in England, Scotland, Wales, Northern Ireland and Ireland navigate information, security and privacy issues online.

    It asks:

    Where people seek information about breaking news, the opening hours of local services, a historical event, or ‘how to…’?

    Whether people use passwords or passcodes on their phone?

    How safe people feel using public wifi to perform tasks such as online banking?

    If people share photos online or use public social media profiles?

    Based on five representative surveys ..

  • A reminder about availability of and eligibility for BT Basic

    Posted by Roger / on 09/03/2017 / 2 Comments

    BT Basic has low line rental (£5.10 a month) – including a call allowance of up to £1.50 to spend on specific call types.

    BT Basic comes with a monthly ‘price cap’ so those on the service can make as many calls as they like to numbers starting 01, 02, 03 or 08, as well as UK mobile numbers starting with 07, and only pay a maximum of £10 a month for them.

    Customers who also want broadband access obtain get BT Basic + Broadband priced at £9.95 per month, which includes the BT Basic line rental.

    People can usually get ..

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